Frequently Asked Questions
What is your return policy?
At Nina's Flying Needle we take quality control and craftsmanship very seriously. All items will undergo a thorough inspection before being shipped out. If for whatever reason you experience an issue with your order once it has arrived, please contact us. We will determine if your item is eligible for a return. You may return all eligible item(s) up to 5 business days after you receive it. Only items that have been damaged in the shipping process or arrived defective will be considered for a return or exchange. Custom orders are non-refundable.
Is your fabric pre-washed?
Please note that all of fabrics are always pre-washed and dried and that you will not experience any shrinkage if caring for your items properly. We use a vegan, unscented detergent without any chemicals or toxins that has proven excellent for sensitive skins! Our studio is pet and smoke free.
Where is local pick up?
When completing your order, there is an option to forego shipping by selecting LOCAL PICK UP. Pick up is in Annapolis, MD. Please note that we have set hours for local pick up, which are as followed:
- TUESDAY 11 am - 1 pm
- FRIDAY 4 - 6 pm
All purchased orders will be labeled with customer names and placed in a weather proof bin by the garage door. Please pick up on the day selected during check out. If you do not pick up during those time, we are not responsible for any damages occurred during that window.
What is your processing time?
All ready to ship items will ship within 24 hours. Custom orders have a current processing time of 10-12 business days. If you need an item sooner, there is a listing for a RUSH FEE available, which will reduce the processing time to 1-2 business days. Please be aware to select Priority Shipping otherwise all orders will be shipped via regular mail.
Are all of your reusable zippered bags washable?
YES! All of our reusable zippered bags are washable. Either turn inside out and wipe/spot clean as necessary. If you are a busy mom though you can simply toss them into the washing machine with your regular machine. We recommend to hang to dry.