Nina's Flying Needle meets CPSC Safety Requirements

Shipping Policies

Domestic Domestic Shipping Policy

Shipment processing time

All orders on RTS (ready to ship) inventory are processed and prepared for shipment within 24 hours. Orders received on a weekend or holiday are processed and prepared for shipment within 48 hours. All orders for custom pieces (or that include a custom piece) are processed and shipped within 5-10 business days. Should there be any changes, you will be notified via email. Once your order ships, you will receive email notification with a tracking number. Shipped orders generally take 1-3 business days to arrive domestically and up to 14 days to APO/FPO addresses. Please allow extra time for shipping due to COVID.

Shipping rates and delivery estimates

All orders are shipped as USPS First Class packages with tracking, unless specifically requested otherwise. If you wish for your order to be shipped via FedEx or UPS, please reach out to us for a quote.


Shipment method

Estimated delivery time

Shipment cost

USPS First Class Package ($50+)

1-3 business days

FREE

USPS First Class Package (below $50) 

1-3 business days

$5.00

USPS Priority Mail

1-3 business days

$8.00


*Please note that shipments to APO/FPO addresses will take longer than the indicated times above.


Shipment to P.O. boxes or APO/FPO addresses

Nina’s Flying Needle ships to P.O boxes and APO/FPO address. Please allow up to fourteen (14) business days for shipments. 

Shipment confirmation and order tracking

Orders placed before 2 pm will generally ship that day. Orders placed after 2 pm may not get processed until the next business day. Once an order is processed, you will receive tracking information via email. 

Customs, duties, and taxes

Nina’s Flying Needle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Nina’s Flying Needle is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Please contact us with your location and zip code to request an international shipping quote.

Returns Policy

Once an order has been placed, it is final. If you made a mistake when placing a custom order, please contact us right away to notify of us any necessary changes. Once we have started processing a custom order, we cannot accept any changes. 

At Nina’s Flying Needle we take quality control and craftsmanship very seriously. All items have been tested for durability and undergo a thorough inspection before shipping. We do not accept returns. However, we are also only human and sometimes mistakes happen. If you experience an issue with your order, please contact us at NinasFlyingNeedle@gmail.com so that we can address your concerns.